In Short
- We collect the information you provide when requesting prices, discussing designs, placing orders or contacting us.
- We use Google Analytics, Microsoft Clarity, Google Search Console and Google Tag Manager for website measurement, search performance monitoring and tag management.
- We use WhatsApp to communicate with customers about quotations, designs, orders and delivery arrangements.
- We do not sell or rent your personal information.
- Our website may use cookies, browser storage and third-party tracking technologies, depending on the features and services enabled.
- You can contact us to ask about the personal information we hold, request corrections or request deletion, subject to applicable legal requirements.
Who We Are
Custom Makory is a workshop based at DU Market, Katabon, Shop 143/B, Dhaka-1000, Bangladesh. We make signboards, neon signs, trophies, crests, nameplates and other customised products for individuals, businesses and organisations.
For privacy-related questions or requests, contact us using the details below:
- Business: Custom Makory
- Address: DU Market, Katabon, Shop 143/B, Dhaka-1000, Bangladesh
- Phone / WhatsApp: +880 1798 755062
- Email: info@custommakory.com
- Website: https://custommakory.com/
In this policy, “we”, “us” and “our” refer to Custom Makory.
What Information We Collect
The information we collect depends on how you use our website and services.
When You Use the Price Calculator
Our price calculator works out an estimated price in your browser. If you create a quotation image or PDF and submit your details, we may collect:
- Your name
- Mobile number
- Shop or company name
- Selected products and specifications
- Sign text or other customisation details
- Estimated quotation amount
The submitted information is saved through our website and sent to our business email so we can respond to your enquiry and follow up on the quotation.
When You Request a Quote
Our product quotation forms may collect:
- Your name and phone number
- Email address, if provided
- Product dimensions and quantity
- Material, colour, finish and placement preferences
- Text or wording required on the product
- Delivery or installation area
- Your message or additional instructions
- Design files, logos, photographs or other attachments you upload
Uploaded files must comply with the file size and format limits shown on the relevant form. We use the submitted information to prepare quotations, discuss requirements and respond to your request.
If you provide an email address, we may send a confirmation email about your enquiry.
When You Contact Us Through WhatsApp, Messenger, Phone or Email
If you contact us through WhatsApp, Messenger, a phone call or email, we may receive your phone number, email address, profile information and the content of your communication.
This may include product photographs, logos, measurements, reference designs, delivery requirements and other information you choose to share.
Our website's quick-message feature may open WhatsApp with a prepared message. The message is not sent automatically by that feature. You decide whether to send it through WhatsApp.
When You Place an Order
To produce, deliver or install a customised product, we may collect:
- Your name and contact details
- Delivery or installation address
- Final product specifications and approved designs
- Artwork, logos and other production files
- Order details and agreed prices
- Payment amounts, dates and transaction references
- Delivery, installation and after-sales communication
We use this information to fulfil your order, maintain business records and provide customer support.
Information Collected Through Website Usage
When you visit our website, certain technical information may be collected through our hosting infrastructure, analytics services and other third-party technologies.
Depending on the service and its configuration, this may include:
- IP address and approximate location derived from it
- Browser type, operating system and device information
- Pages visited and referring websites
- Visit duration and interactions with website elements
- Cookie identifiers and similar online identifiers
- Technical information about page loading and website performance
We use this information for website operation, analytics, performance monitoring, security and service improvement, as applicable.
How We Use Your Information
We use the information we collect for the following purposes:
- Responding to enquiries: To answer questions, discuss requirements and provide quotations.
- Preparing customised products: To use your approved text, designs, dimensions, logos and specifications during production.
- Processing orders: To confirm order details, arrange payments and coordinate delivery or installation.
- Customer communication: To provide order updates, request approvals and respond to after-sales questions.
- Business records: To maintain quotation, order and payment records for administration and applicable accounting obligations.
- Website improvement: To understand how visitors use our website and identify usability or technical problems.
- Search performance: To monitor search visibility, indexing and technical issues affecting our website.
- Advertising measurement: Where applicable, to measure interactions with advertising campaigns and relevant website actions.
- Website security: To help detect errors, misuse and unauthorised activity.
We do not use customer information for purposes unrelated to these activities unless we have an appropriate legal basis or otherwise meet applicable legal requirements.
Website Analytics and Third-Party Tools
We use third-party services to operate, measure and improve our website. These services may process certain technical information when you visit our pages.
Google Analytics
We use Google Analytics to understand website traffic, visitor behaviour and interactions with our pages. Depending on its configuration, it may collect information such as page views, session information, device details, referral information and online identifiers.
We use these insights to assess website performance and improve the customer experience.
Microsoft Clarity
We use Microsoft Clarity to understand how visitors interact with our website. Its features may include heatmaps, interaction analysis and session recordings, depending on our configuration.
These features help us identify usability problems and improve page layouts and website functionality. We should configure available masking and privacy controls to reduce the collection of personal information entered into forms or displayed during browsing.
Google Search Console
We use Google Search Console to monitor our website's performance in Google Search, review search queries and identify indexing or technical issues.
Search Console provides search performance and website information. It is not used by us as a tool for recording individual visitors' sessions on our website.
Google Tag Manager
We use Google Tag Manager to manage and deploy website tags. These tags may support analytics, measurement and other website functions.
The information collected depends on the tags configured and activated on our website. Google Tag Manager itself is a tag management tool; the individual tags determine what data is collected and where it is sent.
Google Ads and Meta Advertising
Where Google Ads conversion tracking or Meta Pixel is enabled, the relevant service may receive information about website visits and selected actions, such as clicks on contact buttons.
The information shared depends on the tags, events and settings in use. We aim to configure tracking so that names, phone numbers, message contents, order details and other directly identifying information are not included in analytics or advertising event parameters.
You can review advertising personalisation settings in your Google and Meta accounts. Those settings may not disable all website measurement technologies.
Third-Party Services
Our website may load services such as Google Fonts, Google Maps and PDF tools hosted through Cloudflare. When your browser connects to these services, the relevant providers may receive technical information, including your IP address and browser details.
These providers handle information according to their own terms and privacy policies.
WhatsApp Communications and Orders
We use WhatsApp to communicate with customers about quotations, product designs, order confirmations, production requirements, delivery and installation.
When you contact us through WhatsApp, we may receive your phone number, profile information and the messages, photographs, design files and other information you choose to share.
We use this information to respond to enquiries, prepare quotations, process orders and provide customer support.
WhatsApp is operated by Meta. Your use of WhatsApp is also subject to WhatsApp's applicable terms and privacy policy.
Please avoid sharing unnecessary personal or confidential information through messaging services. Information you send through WhatsApp is subject to the relevant service's handling of that information, as well as our use of the information we receive for business purposes.
Who We Share Your Information With
We do not sell or rent your personal information.
We may share information with the following categories of service providers when necessary for the purposes described in this policy:
Website Hosting and Email
Our website hosting provider, Hostinger, may process information stored or transmitted through our website. Google may process information when we use its email services and related tools.
Delivery and Installation
Couriers and our fitting or installation team may receive your name, phone number, address, product details and other information necessary to deliver or install your order.
Payment Providers
When you make a payment through services such as bKash, Nagad or a bank, the relevant provider processes the information required to complete or verify the transaction.
We may retain payment records and transaction references for order management and applicable accounting purposes.
Analytics and Measurement Providers
Google and Microsoft may process website usage and technical information through the services described in this policy. Meta may process information when you contact us through WhatsApp or when applicable advertising technologies are used.
Legal and Regulatory Requirements
We may disclose information when required by applicable law, a lawful request from an authorised authority or a legitimate need to protect our rights, business or customers.
We limit sharing to what is reasonably necessary for the relevant purpose.
Cookies, Browser Storage and Tracking Technologies
Our website may use cookies, local storage and similar technologies to support website functions and remember certain preferences.
Language Preferences
Our website may store your selected language, English or বাংলা, in your browser so your preference can be remembered on future visits.
Product Selection
On applicable signage pages, browser storage may be used to remember product photographs or selections you make while using the website.
Shopping Cart
If you use our online shop's cart, the shop may use cookies or similar technologies to maintain your cart and support checkout functions.
Analytics and Session Analysis
Google Analytics and Microsoft Clarity may use cookies or similar technologies, depending on their configuration, to measure website usage and interactions.
Managing Cookies and Browser Storage
You can clear cookies and browser storage through your browser settings. Clearing stored information may remove saved preferences or affect website functions.
Where consent is legally required for non-essential cookies or tracking technologies, those technologies should not be activated before the required consent is obtained. Available consent and preference controls should reflect the actual technologies operating on the website.
International Data Processing
Some third-party providers we use may process or store information on systems located outside Bangladesh.
When information is processed by an external provider, its handling may also be subject to the provider's terms, privacy policies and applicable legal requirements.
Where applicable, we will take appropriate steps to address legal requirements for transferring personal information to another country.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal requirements.
- Quotation requests: We retain enquiry details for follow-up, quotation management and related business needs.
- Calculator submissions: The price calculator retains up to its latest 500 requests, with older requests removed automatically, according to its configured functionality.
- Orders and payments: We retain order and payment records for fulfilment, customer service, accounting and applicable legal obligations.
- Customer communications: We retain relevant messages and files for as long as needed to manage enquiries, orders, disputes or after-sales support.
- Technical and analytics information: Retention depends on the relevant service, its configuration and the applicable provider settings.
Retention periods may vary by record type. Where information is no longer required and there is no valid reason to retain it, we will take appropriate steps to delete it or otherwise dispose of it securely.
You may request deletion of your information, subject to applicable legal requirements and legitimate retention needs.
Your Privacy Choices and Rights
Subject to applicable law, you may request to:
- Find out whether we hold personal information about you.
- Access information we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of information that we no longer need or are not legally required to retain.
- Withdraw consent where processing is based on consent.
- Ask questions about how your information is collected, used or shared.
- Exercise any additional rights available to you under applicable data protection law.
To make a request, contact us using the details in the “Who We Are” section.
We may ask for reasonable information to verify your identity before responding. We will handle requests in accordance with applicable legal requirements. Some information, such as certain paid-order or accounting records, may need to be retained where a valid legal obligation or other lawful basis applies.
You can also manage cookies and browser storage through your browser settings. For third-party services, you may have additional controls available through the relevant provider.
How We Protect Your Information
We use HTTPS to protect information transmitted between your browser and our website.
We also take appropriate measures to protect personal information against unauthorised access, loss, misuse or disclosure. These measures should reflect the type of information we hold and the systems used to process it.
Access to stored enquiry and order information should be limited to authorised users who need it for business purposes.
No website, online service or method of electronic storage can be guaranteed to be completely secure. We work to maintain appropriate safeguards and address security issues when they arise.
Children's Privacy
Our website and customised products are intended for general customers and businesses. We do not knowingly seek to collect personal information from children in circumstances where such collection is not permitted by applicable law.
If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action where necessary.
External Websites and Services
Our website may contain links to external websites and services, including WhatsApp, social media platforms, payment providers and other third-party resources.
We do not control the privacy practices of external services. When you follow an external link or use a third-party service, its own terms and privacy policy apply to your use of that service.
We recommend reviewing the relevant provider's privacy information before sharing personal information through an external service.
Changes to This Privacy Policy
We may update this Privacy Policy when our services, website technologies, data practices or applicable legal requirements change.
When we make changes, we will update the “Last updated” date at the top of this page. We encourage visitors to review the policy periodically to understand how we handle personal information.
Contact Us
If you have questions about this Privacy Policy or want to request access to, correction of or deletion of your personal information, contact Custom Makory:
Custom Makory
DU Market, Katabon, Shop 143/B, Dhaka-1000, Bangladesh
Phone / WhatsApp: +880 1798 755062
Email: info@custommakory.com
Website: https://custommakory.com/
We will review your request and respond in accordance with applicable requirements.