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Policies

Returns & Refund Policy

This page explains why custom-made orders cannot be refunded, and how we repair or remake an order that arrives damaged or wrong.

Last updated6 October 2026

On this page
  1. 01In short
  2. 02Why we do not refund
  3. 03If your order arrives damaged or wrong
  4. 04Transport damage and packaging
  5. 05Warranty repairs

In short

  • Every product is custom made, so orders cannot be returned or refunded once production has started.
  • If your order arrives damaged or does not match the approved design, tell us within 24 hours with photos or videos.
  • Valid defects under warranty are repaired for free.

Why we do not refund

Because every product is made to your design, size and text, we cannot return or refund an order once production has started. Please check the design proof carefully before you confirm.

If your order arrives damaged or wrong

Report it in writing within 24 hours of delivery, with photos or videos. If it is damaged or does not match the approved design, we will repair or remake it. If you do not report within 24 hours, the goods are considered accepted.

Transport damage and packaging

If you decline wooden crate packaging that we require, we are not responsible for transport damage, and replacement is at your cost. If we require the crate and the goods are still damaged, the replacement cost is shared 50% by us and 50% by you.

Warranty repairs

We repair major manufacturing or quality defects for free for 12 months. The warranty does not cover improper installation (including waterproofing, structure or wiring issues) or damage from fire, short circuit, storms or other unforeseen events. Please keep your invoice, as it is needed for any warranty claim.

Questions about this policy?

Message us on WhatsApp or send an email. The owner replies personally.

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