In short
- We deliver within Dhaka using our own delivery team.
- Orders outside Dhaka are sent by courier.
- Production and delivery times are confirmed in your quotation.
- Transportation charges are calculated separately based on the actual cost.
- Please check your order on arrival and report any visible damage, missing items or incorrect products within 24 hours.
Delivery in Dhaka
Custom Makory delivers orders within Dhaka using its own delivery team. Delivery arrangements depend on the product size, quantity and delivery location.
Delivery outside Dhaka
Orders outside Dhaka are sent by courier. The applicable courier charge is added to your quotation or confirmed before dispatch.
Delivery time
Production and delivery times depend on the product type, design, quantity and order requirements. The estimated timeline will be confirmed in your quotation.
Production begins after we receive the required 70% advance payment and your written design approval. The remaining 30% must be paid before delivery, in accordance with our Terms & Conditions.
Transportation charges
Transportation charges are separate from product prices unless your quotation states otherwise. The charge is calculated based on the actual transportation cost and will be confirmed before delivery or dispatch.
Packaging
Some signage needs wooden crate packaging to travel safely. If we require it and you decline, we are not responsible for transportation damage. If we require it and the goods are still damaged, the replacement cost is shared 50% by us and 50% by you.
Installation
Installation is not included in the quotation unless specifically stated. The customer is responsible for arranging and paying for installation. Please confirm any installation requirements before placing your order.
When your order arrives
Please inspect your order upon delivery. If you notice visible damage, missing items or incorrect products, report the issue to us in writing within 24 hours and include supporting photos or videos.
Reporting the issue promptly helps us investigate and resolve it. This reporting period does not affect any applicable warranty or rights that cannot legally be excluded.
For assistance with delivery or a damaged order, contact Custom Makory using the contact details provided on our website.