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Policies

Terms and Conditions

These terms explain how we take orders, payments, delivery and warranty for custom-made signage, awards and gifts items at Custom Makory.

Last updated27 October 2026

On this page
  1. 01In short
  2. 02Who we are
  3. 03Orders and design approval
  4. 04Quotation and price
  5. 05Payment
  6. 06Production and delivery time
  7. 07Installation
  8. 08Wooden crate packaging
  9. 09Inspection on delivery
  10. 10Warranty
  11. 11Accidental damage

In short

  • Every product is custom made. Production starts only after you approve the final design in writing (a WhatsApp message counts).
  • A 70% advance payment is required to start production. The remaining 30% must be paid before delivery.
  • 12 months warranty against major manufacturing or quality defects.
  • Please check your goods on delivery and report any issue within 24 hours.

Who we are

Custom Makory is a workshop for signboards, neon signs, trophies, crests and nameplates at DU Market, Katabon, Shop 143/B, Dhaka-1000, Bangladesh. You can reach us on WhatsApp or by phone at +880 1798 755062, or by email at info@custommakory.com.

Orders and design approval

Every product is made to the size, text and design you approve. Please check the final design proof carefully. Production starts only after your written confirmation.

Quotation and price

Your quotation lists the items, sizes, unit prices, the total and any extras such as a power supply. Transportation is not included in the quoted price unless the quotation says so.

Payment

70% of the order value is paid in advance. The remaining balance must be paid before delivery. See our Payment page for the ways to pay.

Production and delivery time

Production and delivery time depends on the product and quantity, and is confirmed on your quotation. See our Shipping Policy for delivery and transportation details.

Installation

Installation is not included in the quotation. It must be arranged by the customer at their own cost.

Wooden crate packaging

For some signage we require wooden crate packaging for transport.

  • If you decline the packaging we require, we are not responsible for damage in transport, and any replacement cost is fully borne by you.
  • If we require wooden crate packaging and the goods are still damaged in transport, the replacement cost is shared 50% by us and 50% by you. The replacement is processed after the damaged order is completed.

Inspection on delivery

Please check the goods when they arrive. Report any issue in writing within 24 hours, with photos or videos. After that, the goods are considered accepted.

Warranty

We give a 12 month warranty against major manufacturing or quality defects, and repairs under it are free. The warranty does not cover damage caused by improper installation, including waterproofing, structure or wiring issues. Please keep your purchase invoice, because a valid invoice is needed for any warranty claim.

Accidental damage

We are not responsible for damage caused by fire, short circuit, storms or other unforeseen circumstances.

Questions about this policy?

Message us on WhatsApp or send an email. The owner replies personally.

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